Online services; improving experience for Wellington House Surgery patients

Patients at Wellington House Surgery are benefitting from the online revolution now.

They can book appointments with their GP using smartphone apps or request a repeat prescription over the internet or using a smartphone. The GP online service, which is available across the country, uses a page on the surgery’s website to give patients access whenever they are online.

Many of our patients tell us that they value the convenience of making an appointment at any time day or night, or requesting a repeat prescription without having to visit the surgery. By freeing up the lines they also make it easier for patients who don’t want to use GP online services to get through by phone.

You can register for GP online services by visiting the surgery or on the NHS Choices website at

www.nhs.uk/GPonlineservices

Changes to repeat prescription ordering - October 2016.

Between now and 1^st February 2017 your pharmacy will be advising you that they will no longer be able to order your prescriptions for you.

The easiest way to do this yourself, is to order your medication on-line, or on a smartphone using the appropriate app - https://SystmOnline.tpp-uk.com

For those patients who have no internet access we will be offering a new service starting on Wednesday 16^th November 2016 where you can order your repeat prescriptions over the telephone between the hours 2pm – 4pm, Monday – Friday (01924 669960 and select the appropriate option). Please have your medication details to hand.

All patients will be required to be responsible for the ordering of their own medication, meaning that no 3^rd party can order your medication for you.

Under the old system some patients built up a stock of unused medicines. The NHS can reduce the cost of waste medicines through improving repeat prescribing systems. The money saved through reducing medicines waste will be used to fund prescribing of medicines to the population of Kirklees.  

The new system is also safer as your GP can monitor your prescription more easily and discuss the prescription items that you continue to need at your regular review.

Please visit the news page for more information.

The practice is centred on Batley and Birstall and is part of the North Kirklees CCG (see below).

We try to offer a first class friendly service and have a team of fully trained, courteous staff in place.

As part of our commitment to the health of our patients we provide a variety of health promotion clinics that all our patients are encouraged to attend.

Existing Patients - From 1^st April 2015 the surgery had a duty to allocate a named GP to all patients registered at the Practice.  All Patients will have a named GP assigned to them, details of which are recorded within each patient’s medical records.

New Patients - A named GP will be allocated to all patients at the point of registration with the Practice.

The purpose of a named GP - This is purely for NHS administrative reasons. Each patient’s named GP will have overall responsibility for the care provided by the Practice.  As Wellington House is a partnership our GP’s work as a team in order to accommodate the medical needs of all our patients.

It is important to remember that you are still able to see the GP of your choice (if available) when attending the surgery and this does not necessarily have to be your named GP. Wellington House believes that patient choice is very important and understands that not all patients will wish to see their allocated named GP. 

 If you would like further details of your allocated named GP please contact the surgery and a member of our reception team will provide you with the details.

Doctors

Drs Lawson,Tarrant, Napper & Jabbar